Last Updated: September 5, 2026
At Mellow Fellow, we want you to be satisfied with your order. Because many of our products are consumable and subject to applicable health and safety regulations, we maintain the following refund and return policy.
Order Cancellations
Orders may be canceled before they are processed or shipped. Once an order has been shipped, cancellation may no longer be possible.
To request a cancellation, contact us as soon as possible with your order number.
Returns
For health, safety, and regulatory reasons, we generally do not accept returns of opened or used consumable products.
If you received an incorrect, defective, or damaged item, please contact us within 7 days of delivery. We may request photographs or other information to verify the issue.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong product:
- Contact our customer service team within 7 days.
- Provide your order number and a description of the issue.
- Provide photographs of the product and packaging if requested.
- We will review the claim and determine an appropriate resolution.
Depending on the circumstances, we may offer a replacement, store credit, or refund.
Refunds
If your refund is approved, the refund will be issued to the original payment method where possible.
Processing times can vary depending on your payment provider or financial institution. Mellow Fellow is not responsible for delays caused by third-party payment processors.
Non-Refundable Situations
Refunds generally will not be provided for:
- Products that have been opened or used
- Change of mind after delivery
- Incorrect shipping information provided by the customer
- Failure to accept or collect a package
- Products that are legally restricted or prohibited in the customer’s destination
- Normal variations in product appearance, color, or packaging
- Delays caused by shipping carriers, customs, or circumstances outside our control
International Orders
For international orders, customers are responsible for ensuring that their order complies with the laws and import requirements of their destination country.
We cannot guarantee refunds for orders delayed, refused, returned, or seized by customs or authorities because the products are restricted or prohibited in the destination jurisdiction.
Contact Us
For questions regarding refunds, returns, or damaged orders, please contact our customer service team through our Contact Us page and include your order number.
Important: Nothing in this policy limits any consumer rights or protections that cannot legally be excluded under applicable law.